Autonomous voice agents,
with deterministic escalation.
Deploy AI voice agents that handle Tier-2 qualification, scheduling and routine outbound. Escalate to a human on intent, sentiment shift, confidence threshold, or explicit caller request — with full transcript handed over.
AI agent · auto_insurance_qualifier
LiveAutonomous, but never alone.
Define the role
Pick from templates (qualifier, scheduler, screener, FAQ-handler) or build your own with prompts and tool access.
Connect the data
Wire the agent to your CRM, calendar and product. Tool calls pull context and write outcomes back in real time.
Set escalation
Define escalation rules: intent, sentiment shift, confidence threshold, explicit caller request, or any custom signal.
Hand off cleanly
On escalation, transcript and context are on the human's screen before the call connects. No starting from zero.
Production-grade agents, not demos.
Multi-turn conversation
Agents handle complex back-and-forth, clarifying questions, and natural pacing — not scripted prompts.
Deterministic escalation
Escalate on intent, sentiment shift, confidence threshold, or explicit caller request. Rules-driven, audit-ready.
CRM & calendar tools
Native tool access to Salesforce, HubSpot, Calendly, Google Calendar, and any HTTPS endpoint with retries.
Bring-your-own LLM
Default model out of the box; route to your own LLM endpoint via BYOK. Audit logs persist regardless.
Full transcript hand-off
On escalation, full transcript and structured context land on the agent's screen pre-connect.
Compliance-aware
Recording disclosure, consent capture, state-specific rules — agents follow them automatically per geography.
Where AI agents actually pay back.
Tier-2 qualification
Filter inbound leads against buyer criteria; only qualified callers reach a closer.
Appointment scheduling
Calendar-aware booking with confirmation SMS, reschedule logic and reminder workflows.
FAQ & deflection
Handle the top 30% of inbound questions automatically; escalate the rest with full context.
Outbound first-touch
First-attempt outbound on aged leads; warm hand-off to humans on engagement signal.
What teams always ask.
Yes — Signal enforces an explicit AI disclosure at conversation start, per state and federal guidance. The disclosure is configurable in tone and language but cannot be disabled.
Yes. Bring-your-own-key for the LLM endpoint of your choice. Audit logs persist regardless of which model handles the call.
Rules-based. Sentiment drops below 0.4, intent matches an escalation list, confidence drops below 0.6, or caller explicitly asks for a human. All configurable.
Same redaction, retention and audit posture as human calls. Transcript and structured outcomes flow into your CRM and warehouse.
Yes — multi-language support with auto-detected caller language. The same agent role serves both English and Spanish callers.
Related Signal capabilities.
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