Live ops, calls by hour,
every source — updated mid-call.
Live OPS metrics, calls-by-hour chart with conversion breakdown, top performers by advertiser/publisher/offer/destination, quality pulse per traffic source, and 12-dimension call summary — all refreshing in real time without writing a single line of SQL.
Live Operations · medicare_compliance · Today
LiveFrom call event to insight, instantly.
Calls flow in
Every call event lands in the streaming pipeline within 1 second of the originating signal — live calls, concurrency, and incoming rate update the OPS strip in real time.
Metrics aggregate
Pre-computed roll-ups across campaign, vendor, traffic source, destination, and date refresh every 15 seconds. Conversion rate, revenue, and call duration update alongside live count.
Drill into any dimension
Slice the call summary across 12 tabs — Campaign, Vendor, Dialed, Number Pool, Destination, Buyer, Date, Traffic Source, Caller Profile, and more — without writing SQL.
Export or alert
Download as CSV or Excel. Push to BigQuery, Snowflake, or Redshift. Set auto-alerts for conversion drops, concurrency spikes, or revenue anomalies by dimension.
Every moving part.
Live OPS dashboard
Six real-time metrics — live calls, concurrency, incoming rate, calls today, conversion rate, and revenue — refreshed every second with a live-call indicator and concurrency utilization bar.
Calls by hour chart
Stacked bar chart showing Converted, Not Converted, No Answer, and System Hangup by hour, day, or month. Toggle between H / D / M views to see intraday patterns or monthly trends at a glance.
Top performers
Four leaderboard panels — Advertisers, Publishers, Offers, Destinations — each showing Today / MTD / YTD conversion and revenue. Spot your top and bottom performers without filtering.
Quality pulse by source
Last-2h conversion rate trend for every traffic source — Google, Facebook, Instagram, TikTok, Email, Direct, Affiliate — with sparkline bars and color-coded high/low indicators.
12-dimension call summary
Slice call data across Campaign, Vendor, Dialed, Number Pool, Destination, Buyer, Date, Traffic Source, Parameters, Custom Parameters, Caller Profile, and Caller — all in one table with sortable columns.
CSV & data warehouse export
Download call summary as CSV or Excel on demand. Push aggregates and raw events to BigQuery, Snowflake, Redshift, or Databricks on a configurable schedule for downstream analytics.
Teams that run on call revenue.
Medicare campaign monitoring
Live OPS strip shows active calls, concurrency, and conversion rate the moment AEP traffic surges. Quality pulse surfaces which source is converting and which needs attention — in real time.
Multi-publisher network management
Top publishers leaderboard and per-source quality pulse identify underperforming partners instantly. Drill into the 12-dimension call summary to see exactly which vendors are dragging conversion.
Agency reporting
MTD and YTD views for every advertiser in one dashboard. Export to CSV or push to your client’s data warehouse automatically — no manual report building at end of month.
Revenue reconciliation
Call summary table columns — Live, Incoming, Connected, Qualified, Paid, Converted, Conv Rate, TCL, ACL, Payout — give exact reconciliation data per dimension with exportable audit trail.
What teams always ask.
The OPS strip (live calls, concurrency, incoming rate) updates every second. KPI roll-ups for conversion rate and revenue refresh every 15 seconds. Raw call events appear in the call ledger drill-down within 1 second of the originating signal. The calls-by-hour chart and quality pulse trend update every 60 seconds.
The call summary table has 12 tab dimensions: Campaign, Vendor, Dialed, Number Pool, Destination, Buyer, Date, Traffic Source, Parameters, Custom Parameters, Caller Profile, and Caller. Every tab shows the same columns — Live, Incoming, Connected, Qualified, Paid, Converted, No Connect, Conv Rate, TCL, ACL, Payout, Dup — so you can compare consistently across dimensions.
The chart stacks four outcome types per time bucket: Converted (green), Not Converted (amber), No Answer (red/muted), and System Hangup (purple). Toggle between Hourly, Daily, and Monthly views. Bar height represents total call volume for that period — making volume and conversion rate visible simultaneously without switching charts.
Quality pulse shows the last-2-hour conversion rate trend per traffic source — Google, Facebook, Instagram, TikTok, Email, Direct, and others. Rates above your campaign average are highlighted in green; below-average sources are flagged in amber. Sparklines show the directional trend so you can spot a declining source before it impacts the day’s total.
Yes — CSV and Excel export are available on demand from any table view. Scheduled pushes to BigQuery, Snowflake, Redshift, or Databricks run on configurable intervals. Alerts can fire on conversion drops, concurrency thresholds, revenue anomalies, or publisher quality changes — routed to Slack, email, or webhook.
Related Pulse capabilities.
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