Build inbound flows on a canvas,
not in a config file.
Drag-and-drop IVR with DTMF menus, AI menus, branches, queues, hand-offs and webhooks. Compliance baked in. Ship a new flow in 60 seconds, not a sprint.
IVR canvas · medicare_open_enroll
LiveFrom caller to closed-loop in milliseconds.
Drop the entry
Every flow starts with an inbound trigger — DID, pool or programmatic call entry.
Branch the call
DTMF menus, AI menus, business-hour gates, language detect — all native nodes.
Connect the exits
Smart route, buyer auction, agent queue, voicemail, callback queue, webhook.
Test & ship
Built-in test harness lets you simulate caller paths, then ship live with one click.
Every moving part.
DTMF + AI menus
Mix classic key-press menus with natural-language AI menus on the same flow.
Branches & conditions
Hour-of-day, language, geography, caller history, custom attributes — all available as branch logic.
Queues & hand-offs
Skill-based queues, overflow queues, warm-transfer to live agents or AI agents.
Voicemail & callbacks
Capture voicemail with transcription. Promise callbacks with SLAs.
Webhooks & APIs
Call any HTTPS endpoint mid-flow. Use the response to drive the next branch.
Compliance-aware nodes
TCPA, Medicare DSC and consent-capture nodes with audit-logged confirmations. HIPAA coming soon.
The teams that live by inbound calls.
Healthcare intake
Multi-clinic patient routing with privacy-first consent capture.
Insurance verticals
Auto, home, life and Medicare with vertical-aware menus.
Multi-location services
Roofing, HVAC, solar with nearest-pro routing and emergency overrides.
Education enrollment
Bootcamps and online schools qualifying enrollment intent before agent.
What teams always ask.
Yes — point the AI menu node at a "bring your own key" LLM endpoint (OpenAI, Anthropic, your own self-hosted), and the flow uses your model for utterance parsing.
The built-in test harness simulates a caller traversing the flow, including DTMF inputs, AI utterances, webhook responses and time-of-day conditions. You can replay any historical call through a new flow.
Yes. Auto-detect from caller utterance or set per-DID/per-region defaults. Supported: English, Spanish, French, Portuguese (BR), with more on request.
Yes. Drop a webhook node and call any HTTPS endpoint. Use the response (e.g., "is this a returning patient?") to drive the next branch.
Every flow change is versioned with diffs. Rollback is one click. Live A/B testing between flow versions is supported the same way as routing plans.
Related Pulse capabilities.
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