Searchable transcripts.
Redaction-ready by default.
Speaker-attributed, timestamped transcripts for every call. Auto-redacted PII. Full-text search across millions of calls. Export to your warehouse, CRM or auditor in minutes.
Transcript · call 9817241 · 4:12
LiveHi, I'm calling because I got my renewal notice and the premium went up almost forty percent.
I understand. Can I confirm your zip code and current coverage so I can pull a quote?
33602. I have full coverage, two vehicles, clean record on both, no claims in five years.
Got it. Looking at three carrier options now — I can read you the premium for each in under a minute. Card on file is ending in [redacted].
Sounds good. What's the lowest premium you can get me?
From caller to closed-loop in milliseconds.
Audio captures
Stereo recording with separate channels for caller and agent — speaker attribution is exact.
Transcribe
Speech-to-text runs as the call ends, completing transcription within seconds for typical calls.
Redact
Sensitive patterns and configurable PII fields are auto-masked in the transcript and recording.
Index & export
Full-text indexed within 30 seconds of call-end. Webhook-pushed or CSV-exported.
Every moving part.
Speaker attribution
Stereo channel separation gives exact speaker labels — no diarization guesswork.
Timestamped
Every utterance carries an absolute and relative timestamp for precise reference.
Auto-redaction
Sensitive patterns plus configurable PII fields auto-masked in transcript and audio.
Full-text search
Search every transcript by keyword, speaker, time, intent or quality score.
Multilingual
Transcribe English, Spanish, French and Portuguese with auto-detect.
Webhook & export
Push transcripts to S3, BigQuery, Snowflake, your CRM or any HTTPS endpoint.
The teams that live by inbound calls.
Compliance audits
Searchable, redacted transcripts ready for regulator and auditor review.
Agent QA
Pull every call where agent said X, didn't say Y, or sentiment dropped.
Buyer disputes
Resolve payout disputes against verbatim transcript and audio.
Analytics & modeling
Feed transcripts into your data warehouse for downstream analytics.
What teams always ask.
Typical 4-minute call is fully transcribed within 8–12 seconds of call-end. Streaming transcript is also available during the call via Conversation AI.
Configurable PII fields (SSN, DOB, MRN, account numbers, custom regex) are auto-masked. Redaction applies to both transcript and audio.
Stereo channel separation gives 100% speaker accuracy when caller and agent are on separate carrier legs (the typical case). Mono recordings fall back to diarization with ~94% accuracy.
Default 13 months. Per-workspace retention is configurable up to your plan limit. Per-call retention overrides are supported for legal-hold scenarios.
Yes — cross-workspace search is supported on enterprise plans, scoped by user permissions.
Related Pulse capabilities.
Your next revenue conversation
is already ringing.
Spin up tracking, telephony and AI in a single platform — the way modern US revenue teams do it.
7-day free trial · No credit card · Cancel any time