Score every call
before you pay for it.
Multi-dimensional quality scoring across intent, qualification, sentiment, engagement, compliance and outcome confidence — finished within 100 ms of call-end. Payouts that reconcile to actual outcomes.
Quality score · call 9817241
LiveFrom caller to closed-loop in milliseconds.
Capture signals
Conversation AI emits intent, sentiment, topics and engagement metrics throughout the call.
Score dimensions
Six standard dimensions are scored on every call. Custom dimensions are configurable.
Compute outcome
Combined score plus tier-rule logic decides payout-eligibility and buyer hand-off.
Audit and adjust
Every score is fully explainable. Disputes resolve against the audit trail.
Every moving part.
6 standard dimensions
Intent, qualification, sentiment, engagement, compliance, outcome confidence.
<100ms post-call
Final score available within 100 ms of call-end — ready before payout decisions.
Custom dimensions
Define vertical-specific dimensions (e.g., FICO range, license status) on enterprise plans.
Explainability
Every score has its contributing signals exposed — no black box, no surprises in disputes.
Tier rules
Tier-1, Tier-2, Tier-3 thresholds drive payout, routing and follow-up decisions.
Drift monitoring
Auto-alerts when score distribution drifts vs. trailing-N-day baselines.
The teams that live by inbound calls.
Buyer payout gating
Only pay for calls that score above your quality threshold.
Publisher feedback
Show publishers the dimensions where their traffic underperforms.
Agent coaching
Per-agent score breakdowns drive targeted coaching plans.
Buyer matching
Route Tier-1 scores to senior closers, Tier-2 to AI agents.
What teams always ask.
Out-of-the-box accuracy on US lead-gen verticals averages 0.91 F1 against human-labeled gold sets. Workspace-specific fine-tuning typically pushes this above 0.95 within 30 days of call volume.
Yes. Every score exposes its contributing signals. Disputes are reviewed against the transcript, audio and metadata; the audit log is immutable.
You configure tier rules. Common pattern: Tier-1 scores (≥0.80) auto-pay, Tier-2 (0.60–0.80) hold for review, below 0.60 decline. Fully customizable per program.
Yes — define a custom signal (e.g., "license_status_confirmed") and how it contributes to the composite score. Available on enterprise plans.
On the call record, in your reports, in the payout ledger and pushed to your CRM/data-warehouse via webhook. Same identifier across all surfaces.
Related Pulse capabilities.
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Spin up tracking, telephony and AI in a single platform — the way modern US revenue teams do it.
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