AI-assisted shift planning,
occupancy and adherence.
Forecast volume, plan shifts, set occupancy targets, route by skill and track adherence in real time — with AI suggestions on staffing levels grounded in your actual call history.
Schedule · Atlanta floor · week of Apr 22
LiveFrom forecast to floor, in one tool.
Forecast
AI projects volume by hour, day and channel based on your last 13 weeks of actuals plus seasonality.
Plan shifts
Drag agents onto the schedule. AI suggests staffing levels per skill and queue, with cost trade-offs.
Track adherence
Live adherence dashboards with deviations flagged. Same-day shift-swap and time-off logic baked in.
Close the loop
Actuals feed back into the model. Next forecast is sharper than the last.
WFM, without the spreadsheets.
AI volume forecasting
13-week rolling forecast by hour, day, channel and queue, with seasonality and event overlays.
Shift planning
Drag-and-drop schedule with AI staffing suggestions, occupancy targets and cost-aware optimization.
Skill-based routing
Route inbound to the agent with the right skills, language and tier — automatically, in real time.
Live adherence
See agents in/out, in-call, on-break — live, with deviations from schedule flagged immediately.
Compliance-aware
Break rules, max-hours rules, state-specific labor rules enforced in the schedule before publish.
Payroll & HRIS
Native connectors for ADP, Gusto, Rippling, Workday and BambooHR. Hours flow into payroll automatically.
Built for contact center ops.
Insurance call centers
Multi-skill, multi-LOB, multi-state floors with AEP/OEP demand spikes.
Lead-gen networks
Outbound floors with quota-driven scheduling and skill-segmented queues.
Customer support
Inbound support with peak-coverage planning and multi-channel staffing (voice, chat, SMS).
Home services
Dispatch and field-coordinator floors with regional staffing and after-hours coverage.
What teams always ask.
On 13 weeks of clean history, mean absolute error sits around 6–9% at the daily level, 12–18% at the hourly level. Improves further when you tag known events (campaigns, holidays, outages).
Yes. Skills, languages, certifications, geographies and queue affinities are all first-class. Scheduler optimizes across all of them.
Yes — native connectors for ADP, Gusto, Rippling, Workday and BambooHR. Worked-hours flow into payroll runs automatically.
Self-serve agent portal with manager approval workflows. Approved PTO writes back to the schedule and triggers staffing adjustments automatically.
State-specific break rules, max-hours rules and meal-period requirements enforced before schedule publish. Audit log tracks every override.
Related Signal capabilities.
Your next revenue conversation
is already ringing.
Spin up tracking, telephony and AI in a single platform — the way modern US revenue teams do it.
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