What is Wi-Fi Calling? What are its Pros and Cons?

Wi-Fi calling is an important communication technology, particularly for businesses. It introduces the ease of dialing and receiving calls as well as sending and responding to messages over the internet. Additionally called VoWiFi calling, it extends a range of pros to users. It leverages Voice over Internet Protocol (VoIP) for its communication, thereby ensuring the ease of connecting internally and externally worldwide. While its benefits are multiple, there are also certain cons of the technology. Alongside requiring a strong network, Wi-Fi calling needs a registered address as well. Keeping the challenges in mind, users can wisely leverage this solution to communicate professionally.

What is Wi-Fi Calling?

As a crucial communication technology, Wi-Fi calling or VoWiFi calling facilitates dialing and receiving calls over an internet network. Note that it uses wireless internet in place of cellular signals. Through the VoIP technology, a user is able to communicate even to/from locations that lack strong cellular or mobile network coverage.

Voice over Internet Protocol Technology in Brief

VoIP or Voice over Internet Protocol is a communication technology working through a stable internet connection. It enables communicating through the conversion of multiple voice signals into digital data packets. It serves a vital role in multimedia and voice content transmission among businesses, customers, and employees.

What is the Use of Wi-Fi Calling?

The main use of Wi-Fi calling is enabling users to receive or make calls and send or respond to texts. Since it uses an internet network, the technology ensures smooth communication. It is primarily utilized in weak or low-network areas such as indoors, in basements, or in other locations. Besides, to connect across remote areas too, this technology is important.

Is there Any Benefit of Wi-Fi Calling?

Indeed, Wi-Fi calling is beneficial for extending communication in areas that lack sufficient signals or network. Besides, it facilitates text or voice exchange for remotely operational businesses, companies functioning through hybrid models, and multi-location organizations. However, this type of calling can invite certain challenges as well. 

Prior to investing in VoWiFi calling, understanding its benefits and limitations is vital.

What are the Main Pros of Wi-Fi Calling?

While Wi-Fi calling is primarily advantageous for improving connectivity, its main pro involves a reduction in expenditure for business communication. Leveraging the technology also introduces flexibility to work arrangements. Besides, it contributes to better agent productivity and smooth business operations, devoid of additional hardware.

Increasing Connectivity across Locations

For communication across regional, national, and even international locations, VoWiFi calling is beneficial. One of its key pros is improving connectivity by bridging gaps in various areas that have low or no mobile network coverage. Through a reliable wireless internet network, users can seamlessly exchange information.

Lowering Business Communication Expenditure

Reduction in expenditure for business communication is among the best pros of Wi-Fi calling. Notably, across the most important customer communication channels, the technology allows businesses to connect with considerably less costs involved.

• VoWiFi calling can work without requiring investments in a new internet connection.

• For international communication, it needs no mobile network with roaming charges.

• The use of this technology cuts the requirement for traveling nationally or internationally only to communicate with clients or business partners.

• One can engage in calling or texting without consistent investments in mobile data.

• Also, for long-distance or long-duration calls, this low-cost technology is beneficial.

Making Work Arrangements Flexible

Whether an organization operates remotely or on-site, it is vital to introduce flexibility at work. Considering the benefits of Wi-Fi calling, it makes it possible to facilitate flexible working arrangements by supporting virtual communication.

• With VoWiFi calling, employees can connect internally over calls and messages.

• Across PCs, Android devices, iOS smartphones, and others, it allows communication.

• It further enables external communication with customers or partners.

Improving Agent Productivity

Wi-Fi calling fosters better efficiency by aligning communication among business agents. It is a reliable approach to connecting with one another to carry out operations without interruptions, miscommunication, or no connectivity.

In addition, with VoWiFi calling, agents can limit skipping customer calls owing to different factors. As conversations become uninterrupted, closing deals and increasing conversions becomes easier.

Requiring No Additional Hardware or Equipment

An important pro or advantage of Wi-Fi calling is that it works without additional equipment. Moreover, it accounts for no extra hardware. Thus, the technology improves and broadens connectivity while making the communication system simpler to maintain. Besides, through existing/personal smartphones or devices, information exchange is ensured.

What are the Cons of Wi-Fi Calling?

Although Wi-Fi calling facilitates business communication, it limits functionality without a solid internet connection and a registered address for specific emergency services. This functionality can draw an impact from VoIP issues as well. Moreover, it is a communication technology that cannot work without battery and power consumption.

In all, there are 4 cons of Wi-Fi calling one should know, prior to using it for business communication.

Dependency on a High-Speed Internet connection

Wi-Fi or VoWiFi calling is an advantageous yet internet-reliant solution for communication. Though it holds the potential to extend connectivity worldwide, it requires a high-speed internet connection for its functioning. Without a stable connection with a good speed and sufficient bandwidth, it is challenging to leverage the technology.

• At times, Wi-Fi congestion can further affect VoWiFi calling.

• It can limit exchanging information, especially over video calls.

• Though one can manage calls, due to bandwidth saturation, audio quality can drop.

Issues Resulting from VoIP

VoIP issues can considerably affect experiences when engaging in Wi-Fi calling. In general, these challenges can include low bandwidth, latency, and others. Such issues can result in poor communication experiences, indicating a concerning con of Wi-Fi calling.

Requirement for a Registered Address

Business communication solutions like VoWiFi calling essentially require a registered address. It works as a location determinant for certain emergency services. The availability of the address is as crucial as keeping it up-to-date to avail of these services as required.

Power and Battery Consumption

One of the disadvantages of Wi-Fi calling is that it can excessively require power, impacting the battery life of devices used. However, keep in mind that its effects on battery life can differ.

VoWiFi can decrease consumption in poor-signal areas by excluding the need for constantly searching networks. 
However, when the internet connection is regular, power consumption increases.

On a Final Note

Solutions such as Wi-Fi calling are apt for business communication. Though there are certain cons to take into account, VoWiFi calling can potentially benefit users. In sync with these, when wisely used, it can help scale business by building and nurturing relationships across various locations.