Best Phone Call Routing Software
Achieve maximum efficiency and satisfaction with advanced call routing solutions for optimized customer communication.
Teldrip paid heed to our needs for managing customer calls without much hassle. Its representative recommended routing calls to assist our callers in connecting with the right agents quickly. The efficiency of all our agents is being utilized to the maximum extent.
How Teldrip’s Call Routing Software Benefits Businesses
Our call routing solutions help you easily direct callers to the right departments for better assistance and conversions.
Improved Customer Service
Transfer calls to appropriate agents or departments with relevant expertise to ensure customers receive prompt assistance.
Cost Savings
Effortlessly reduce operational costs with call routing by cutting down the need for additional agents as well as resources.
Enhanced Efficiency
Decrease the rate of call abandonment along with wait times by routing calls and streamlining communication with customers.
Optimized Resource Allocation
For proper resource management, Teldrip seamlessly distributes calls among agents on the basis of their availability, work volume, and skill set.
Call Routing Metrics that Align with Your Business Objectives
Personalized Conversations with Teldrip's Call Routing
Empower your agents with real-time insights using Teldrip’s intelligent Screen Pops. Instantly reveal callers’ intent, based on factors like the webpages they visited, pre-call search keywords, or past interactions. Personalize every conversation by offering private prompts only the agent can hear and sharing details like campaign names or specific product interests, thereby helping your team deliver the perfect response, every time.
Dynamic Call Routing for Smarter Connections
Experience next-level efficiency with Teldrip’s adaptable call routing solutions. Instantly detect callers’ locations, business lines, customer types, or product interests. Then automatically route them to the most suitable agents or departments. You can even set multi-factor routing rules by combining factors like location and service needs to ensure every call reaches the right expert without the need for complex keypress menus.
Customizable IVR for Seamless Call Management
With Teldrip’s flexible IVR System, guide your customers effortlessly to the right team. Pre-recorded messages route calls to the appropriate sales or support departments, ensuring faster solutions. For businesses with multiple locations, our IVR can automatically direct callers to their nearest branch while delivering a personalized experience tailored to each store.
Diverse Call Routing Methods Based on Your Needs
Choose from various call routing methods, tailored to your business needs.
Time-Based Routing
Each call is directed to the required destination, based on the day & time.
Priority/VIP Routing
Inbound calls are transferred to relevant departments as per their priority levels.
IVR Routing
Callers are connected with the right agents as per their automated responses.
Revenue-Based Routing
Calls are distributed to agents with a high potential for revenue generation.
Experience the power of the best call routing software. Using its functions, optimize your team’s performance and offer better satisfaction to customers.
Frequently Asked Questions
Do you have any questions to ask? Here is a set of answers to
give you the clarity you need.
Call routing is the process of automatically directing incoming calls to the right agents or departments, based on predefined rules. The customer service includes criteria such as the calling time, callers’ input/location, etc., which helps improve agents’ efficiency and customer satisfaction.
Teldrip’s call routing software reduces wait times and ensures customers reach the right business agents quickly. Thus, it enhances the overall service quality and efficiency of agents.
Yes, with Teldrip, you can customize call routing rules. This is based on criteria like a caller’s location, time of the day, and inquiry type.
It is easy to set up Teldrip’s call routing software. It has a user-friendly interface, which makes setting up the software and managing call routing rules hassle-free.