What is Google Voice for Business? A Detailed Guide

Resulting in the creation of a virtual phone system, Google Voice for businesses is a cloud-based telephone solution. Customers of Google Account, as well as Google Workspace, can access the solution to manage communication in multiple ways. They can send and respond to texts, dial or make calls, keep a record of voicemails, and do more. Thus, it is a vital system for core communication processes to connect leads with business agents. Take into account that Google Voice is functional in certain countries, mainly the United States (US), Canada, the United Kingdom (UK), Germany, the Netherlands, Spain, and others.

What is Google Voice for Business?

Google Voice for business is a cloud-based telephone service. It builds a virtual phone system for the easy management of inbound/outbound calls, along with messages and voicemails. This service enables access to US contact numbers for communication management.

• Note that Google Voice is available to customers of Google Account in the United States.

• It is accessible to customers of Google Workspace in Portugal, the Netherlands, Canada, Denmark, Spain, France, Switzerland, the contiguous US, Sweden, and the UK. 

Google Voice for Google Workspace

As part of the core service, Google Voice for Google Workspace is a Voice over Internet Protocol or VoIP phone solution. With this, a business can initiate and receive messages and calls. Their transmission occurs through the internet. Through continuous transmission, information exchange occurs among employees as well as between business agents and clients.

Why is Google Voice Important for Businesses?

As a vital cloud-based solution, Google Voice for businesses improves communication. It is important for its features that simplify communication processes for business agents and prospective customers. Moreover, it is a cost-saving service to connect with callers domestically and internationally.

• With Google Voice, collaborating with teams is easier.

• It ensures flexibility for organizations operating through remote or hybrid models.

• Especially when operating remotely, the solution makes collaboration simple.

• It introduces essential features for call management to improve efficiency.

• The service enables refining customer services/support.

• Importantly, it is a secure solution and is apt for privacy while engaging in communication.

How does Google Voice Work?

Google Voice for businesses works by providing free contact numbers to Google Account/Workspace users. Through these, it enables managing calls, text messages, and voicemails via an internet connection. The platform’s further functioning is reliant on the particular features accessible to users. 

For an in-depth understanding of how this telephone service works, go through the following:

• Join Google Voice through a Google Account.

• Select a plan to get a Google Voice phone number.

• Connect this number with a landline or mobile.

• Now, use the service to initiate communication.

Note: A stable internet connection is necessary for Google Voice to work.

Top Features of Google Voice Businesses should Know

Unlimited communication in countries such as the US and Canada is among the best features of Google Voice for a business. Within these locations, users can send/receive text messages and dial/make calls. They can extensively engage in communication with teams, customers, prospects, and business partners.

There are 4 additional features of this cloud-based telephone service that businesses should know.

• Via Google Voice, users can forward calls to their cell phone numbers.

• They can decide on business hours to receive or make calls.

• Transcripts for voicemails are accessible to allow callers to connect anytime.

• Using this service, one can get local numbers to serve callers in particular areas.

Features to Avail of with Paid Services

For eligible users or account holders, Google Voice presents some features for free. Paid plans can ensure access to a range of other services. Though some plans are expensive, with these, users can utilize call recording features to store important conversations as future reference for different purposes.

• Moreover, Google Voice paid plan users can receive services compatible with desk phones.

• They can benefit from auto-attendants to auto-answer and route calls.

• It allows eDiscovery, a feature for exporting/finding data based on saved communications.

• Teams can create ring groups to responsibly manage multiple incoming phone calls in a sequence or simultaneously.

Note: With each plan of Google Voice for businesses, pricing, user limit, and features vary.

Pricing Plans for Google Voice Business Solutions

Google Voice pricing plans are of 3 main types. These include Starter, Premier, and Standard plans. Note that one can avail of these in specific countries. These countries are Canada, Belgium, Germany, Denmark, Italy, France, Ireland, Portugal, the Netherlands, Sweden, Spain, the UK, Switzerland, and most parts of the United States of America.

• One can opt for the Google Voice Starter plan for $10USD per user, per month.

• Its Standard plan is available for a user at $20USD per month.

• For $30USD every month, a user can get the Premier plan.

Can You Get Google Voice for Free?

For eligible Google Account/Workspace users or businesses, Google Voice offers certain services for free. These include location-specific voice calling and video calling. Call screening, messaging, sending voicemails, and managing voice transcriptions are the additional services available for free.

• Google Voice for business provides free PC-to-PC video/voice calling globally among Google+ Hangouts browser plugin users.

• It supports PC-to-phone calls within Canada and the USA.

• The solution enables outbound/domestic calls to/from Canada and the US (including Hawaii and Alaska).

Currently, Google Voice bills international calls while certain domestic calling services can be used at no cost. Hence, its free services are more apt for domestic calling.

Limitations of Google Voice for Businesses

While Google Voice for businesses is a useful telephone service, it limits availability in certain countries. Since it may not be available to businesses across the globe or for international reach, it cannot be used for business communication worldwide.

• Also, when using Google Voice, there are restrictions on porting numbers.

• There are limits to supporting toll-free calling.

• One may not find vanity numbers for a business in the locations where Google Voice is available.

• This solution may currently not support integrations with external platforms.

Alternatives to Google Voice for Connectivity Worldwide

For businesses requiring phone numbers for global connectivity, an excellent alternative to Google Voice is Teldrip Connect. The AI-powered platform offers virtual numbers to connect with prospects around the globe. It is among the best providers of toll-free phone numbers for worldwide connectivity and better business communication.

• Teldrip Connect offers virtual phone numbers for businesses to communicate with leads.

• These numbers come with a range of features, including international reach.

• They extend geographic flexibility to be approachable by customers in every location.

• Also, these are low-cost solutions to manage communication costs or expenditure.

In Short,

Google Voice for businesses is a significant solution for communication management. It is important for making the associated processes simpler to improve overall business efficiency and outcomes. Considering the functioning of the solution, it is even easier to use and fulfill communication goals for businesses in the US, Canada, the UK, and other countries.