Conditional vs Unconditional Call Forwarding

Conditional and unconditional call forwarding are telecommunication features. Prior to investing in either of these, understanding the difference between conditional vs unconditional call forwarding is essential. The former feature helps in customizing an incoming call by defining certain conditions to direct every caller to another number. Contrary to this, the latter redirects all calls to a predetermined phone number with no conditions to adhere to. Each feature has its own set of uses as well as benefits. Going through these can determine which feature will benefit specific business types the most.

Content Summary

• What Does Unconditional Call Forwarding Mean?

• What is Conditional Call Forwarding?

• What is the Difference between Conditional and Unconditional Call Forwarding?

• Unconditional vs Conditional Call Forwarding - Looking at Advantages

• Which is Better - Conditional vs Unconditional Call Forwarding?

What Does Unconditional Call Forwarding Mean?

Unconditional call forwarding is a phone or telecommunication functionality that sends every incoming call to a number that is predetermined. Take into account that this phone number is bound by no restrictions. Using this, one can remain connected without missing any important call. This is due to the lack of a criterion to meet to forward any calls. 

What is Conditional Call Forwarding?

One can understand conditional call forwarding as a telecommunication feature that is useful for customizing incoming phone calls. It enables adding the desired criterion to forward only specific calls. These can include the diversion of unanswered calls on a landline to a mobile or alternate number. This feature is apt for a business that prefers diverting calls more than sending them to voicemail.

What is the Difference between Conditional and Unconditional Call Forwarding?

The main difference between unconditional and conditional call forwarding is the use case of each. This determines the type of business that should rely on either of the solutions. Other differences arise due to the features of both solutions, along with the level of flexibility they ensure. 

As per Use Cases

Conditional and unconditional call forwarding differ in accordance with their use cases. Considering the uses of the former feature, it is an ideal solution for a business or professional aiming to redirect phone calls. In this case, the feature can forward them during specific instances for the convenience of users. 

• This feature helps in redirecting calls amidst meetings in order to limit any interruptions.

• It is useful for forwarding them when travelling, particularly when the journey is international.

• The functionality can help redirect phone calls once the business hours are over. 

On the other hand, unconditional call forwarding is useful for companies that require communicating seamlessly. Besides, they can easily set it up without making major manual efforts. 

• Thus, this type of forwarding comes into use for remote businesses.

• It enables forwarding phone calls when breaks have been scheduled.

• To extend 24/7 assistance or availability to callers, this feature works uninterruptedly.

Considering Main Features

Owing to the features of each, conditional vs unconditional call forwarding are different. Conditional call forwarding has the primary feature of transferring phone calls to voicemails, devices, or numbers as per certain conditions. These conditions can comprise unreachable phone lines, frequently unanswered calls, etc.

Other features of this kind of call forwarding feature are:

• Forwarding calls selectively is an important functionality when the telephone lines are busy or beyond reach.

• It also provides the option to customize calls by forwarding them to certain destinations. 

Contrary to these, unconditional call forwarding has features like the redirection option that is always set to on. As a consequence, all calls are forwarded to a pre-set phone number.
 

• The other features include initiating remote work through the seamless availability of the service.

• It can limit downtime to do away with the possible gaps in communication. 

• Moreover, to use all of these, a setup involving quick configuration is required. 

In Terms of Flexibility

Both conditional call forwarding and unconditional call forwarding are flexible telecommunication features. However, the extent of flexibility varies, particularly when the unconditional type is looked at. It is low since the feature forwards every call, irrespective of its type.  

Considering conditional call forwarding, it provides high flexibility. It enables a company to receive all calls on its primary phone for as long as a particular condition does not take place. 

Unconditional vs Conditional Call Forwarding - Looking at Advantages

While making a selection between unconditional vs conditional call forwarding, it is only vital to go through the advantages of every feature. Note that these can benefit businesses as per the needs fulfilled and pain points addressed.

One of the advantages of unconditional call forwarding is that it positively impacts communication. When making use of the feature, businesses can avoid missing any crucial phone calls. Each call will be redirected to a specified contact number, thereby ensuring communication and preventing missed opportunities. 

• Also, through unconditional call forwarding, a company can constantly remain available.

• When calls are forwarded, improved coverage is additionally ensured.

• This makes it an effective solution even when the originally dialled phone number lacks a sufficient signal strength.

Conditional call forwarding comes with the benefit of efficiently managed phone calls. It reduces the need for manually transferring calls to another number. Thus, given the use of this feature, one is not required to risk missing calls and leaving them unanswered, owing to any reason. 

• Along with that, via VoIP, conditional call forwarding enables receiving every call right on the go.

• Business agents’ productivity increases when they attend calls and assist callers.

• For callers, this feature yields more satisfaction as the maximum phone calls are answered. 

Which is Better - Conditional vs Unconditional Call Forwarding?

Both conditional and unconditional call forwarding are useful features. Concerning a better choice, it depends on the needs of a business. For higher flexibility in forwarding calls, improved experiences for customers, etc., the former is the best choice. However, for constant or 24/7 availability, the ease of usage, and others, unconditional call forwarding should be preferred.

• Besides, it is to note that both features can come with further uses and benefits. 

• This is dependent on the provider of these features. 

• On the basis of the same, there can be variations in making a more ideal selection.

To Conclude

A business can rely on both unconditional and conditional call forwarding. Its requirements and objectives can determine the ultimate decision to invest in either of these. Aside from these, going through the functionalities and advantages of these features can help identify which is a better choice. With a careful selection made, a business can manage its calls more effectively.