What are Conversational AI Tools? Top 6 Examples

Instant communication plays a greater role in today's society. Everybody not only expects it but demands it. Conversational artificial intelligence is the bridge that is breaking the barriers between businesses and their audiences.

Today this instant communication in business is happening due to AI-based tools, including virtual assistants, chatbots to enable seamless, human-like and personalised exchanges. As per Gartner research, By 2028, conversational user interfaces and generative AI will reshape customer service. By 2025, 80% of customer support organisations are expected to adopt generative AI to improve customer experience. In this blog let's explore all about conversational Artificial Intelligence and know how it is helping organisations to improve their customer service.

Find Out the Definition of Conversational AI

Conversational artificial intelligence is a form of machine learning software that replicates human conversation to answer and solve customer inquiries naturally. It allows computers to interact with human's conversationally.

The softwares used in conversational AI includes:

• Virtual Assistance: This is an AI powered program that increases and supports productivity by setting services like calendar reminders, conducting data analysis, making calls and delivering accurate results for user searches through text or voice recognition.

• AI chatbots: Artificial intelligence Chatbots or conversational agents provide customer support to deal with services like queries, schedule appointments, streamline tasks, perform virtual assistants, helping to manage daily operations.

• Voice-activated devices: These devices perform tasks through verbal commands. Here the learning algorithms allow AI to recognise and interpret human voices without manual intervention.

• Customer Service automation: Automation services of artificial intelligence differs from pre-programmed query responses, call routing, tracking orders, data collection, reminder alerts, scheduling and other tasks that do not require human assistance.

• Business intelligence and analytics: Business intelligence allows companies to extract information from the platform to enhance user engagement, make data driven decisions to improve sales and customer acquisition processes.

• Conversational Artificial Intelligence be programmed to engage with customer needs and learn on the go to vet qualifying leads before forwarding them to the sales team.

How Conversational AI Works?

Conversational Artificial Intelligence technologies scan and store greater amounts of text and speech data in their databases. Advanced algorithms such as natural language processing (NLP), machine learning , reinforcing its learning capabilities to process and use on how to respond more appropriately. So that it will manage customer inquiries naturally like a live human being.

A series of algorithms in Machine learning strengthens conversational AI to use computerised strategies to learn and process on performing tasks without programming.

Natural language processing is a technique that strengthens Artificial Intelligence by analysing syntax, context, and nuances to grasp the framework and meaning of words in a language. Machine learning algorithms use the knowledge to teach AI software to perform and solve various other tasks.

Conversational AI technologies automate tedious tasks to manage customer service issues, analysing consumer data for personalisation, provide instant responses to user queries, processing orders, scheduling appointments etc.

Benefits of Conversational AI

• Customer Satisfaction: It delivers 24/7 customer support, multilingual assistance, task automation to reduce human error, and personalised recommendations on the basis of user patterns and preferences.

• Salability: The virtual assistants and chatbots can manage your multiple customer interactions at one. The features make businesses to include customer support and scale conversion rates immediately.

• Costs: Artificial intelligence eliminates the agent's physical presence all time. It lowers the cost and increases efficiency.

• Data analysis & collection: Data collection and analysis offers client preference insights, activity trends, and customer service roadblocks.The insights help businesses to make data-driven decisions to enhance their goods and services.

Conversion AI Challenges

Accuracy: Language can bring conflict as it depends on context. Here conversational AI chatbots need help sometime to convey natural language nuances.

Managing complex interactions: The complex interactions become obstacles for conversational Artificial Intelligence systems to understand user needs. The conversations like interpreting human intent, troubleshooting tech issues, or facing any kind of emotional situations create problems for AI. In such situations a live human agent should intervene.

Security & Privacy: Many worries about data privacy on AI platforms as hackers are always available at every corner. So here ensuring the ethical use of conversational AI and protecting user information to remain faithful is utmost important.

Apprehension: Many users hesitate AI interactions on the basis of cultural experiences, data security, ethics, lack of human interaction or due to the fear of misinformation.

Maintenance: Conversational Ongoing maintenance is important for Conversational Artificial Intelligence to remain relevant with industry trends. It is always on-going more in adapting user needs, integrating new technologies with language evolution.

Top 6 Conversational AI Tools To Checkout

ChatGPT

It is a conversational language model that is developed by OpenAI. ChatGPT generates human-like text like GPT3 tools. It is well-suited for automatic email response, dialog generation, chatbot development, and understanding simple tasks.

ChatGPT Features:

• Conversational AI model can generate human-like responses from basic inputs.

• Set tunes for chat development, writing code lines and developing language understanding.

• Current context adjustments and understanding the ongoing conversation.

• Respond to the incomplete prompts also.

ChatBot

This tool helps in integrating automatic and comprehensive chat feeds into business websites. Organisations and companies can use it in the customer service department for providing automatic text responses.

ChatBot Features:

• It is a simple installation with no code chatbot.

• Chatbot testing tools help to verify they are working as intended before pushing live.

• Customizable free chat widgets to match with visual brand identity.

• It can integrate across LiveChats, websites, Facebook Messenger, and Slack.

IBM Watson Assistant

This conversational Artificial Intelligence platform developed by IBM. It allows businesses and developers to build, train and deploy chatbots and virtual assistants for various use cases like e-commerce, customer service and information retrieval.

Watson Assistant Features:

• It uses technologies like natural language understanding(NLU) and natural language processing(NLP) to understand and respond to user inputs and reply back just like humans.

• This is a user-friendly interface that facilitates the creation and management of conversational flows.

• Vivid integrations on different systems and platforms.

• Protect data privacy with increased security features.

Replicant

It is a conversational AI tool that supports businesses across various industries like hospitality, e-commerce, healthcare and many more. This single platform provides a wide range of tools to automate with your contact centre.

Replicant Features:

• Along with text and chat, provide automated phone support

• The thinking machine provides a natural conversation to avoid long wait times and manage sequences automatically.

• Pre-built templates' access and utilisation of cases for quick adoption.

• Custom analytics dashboard with metrics like call success rates and conversion data.

• Amazing tools with seamless integration.

Jasper

This conversational Artificial Intelligence is dedicated to copywriting for marketing. A team of marketers and SEO specialists help to make this more AI effective in diverse marketing use cases. Jasper can help in writing blog posts, social media posts, landing pages and many more marketing aspects.
After a $125 million series A funding round, Jasper now entered into interactive chat with generative AI named as Jasper Chat.

Jasper Features:

• niche expertise.

• User-friendly, intuitive design for everyone.

• Enhanced context through the previous conservation memory.

• Rapidly generative relevant and unique content through AI.

• 29 languages support content generation.

Convy.AI

This business tool provides omnichannel chat to create a cohesive brand experience across several platforms. This tool can facilitate engagement and conversations for your brand through your website, Telegram, Facebook Messenger and many more.

Convy Features:

• It is an easy BOT builder that creates automated conversations without coding.

• Advanced agent tools and supervisor tools for digital contact centres.

• Collect customer interaction history across all touchpoints.

• Manage online customer requirements in this all-in-one platform.

• Convert from self-service to service assistance into seamless shifting on context, moving from BOT to human agents.

Upgrade your Customer Acquisition with Teldrip AI solutions

At Teldrip our AI solutions are designed to engage, convert, and retain customers more effectively. Let's explore how our team works on it:

• Personalised Customer Interactions: We use AI to create personalised experiences for each customer. Our tools help in analysing user data to understand preferences and behaviour. This allows us to tailor interactions that resonate with individual users, increasing engagement and conversion rates.

• 24X7 Availability: Our Artificial Intelligence powered chatbots provide round the clock solutions. It helps in managing customer queries, provide information, and assist with purchases at any time. This constant availability ensures that you never miss an opportunity to engage with potential customers.

• Efficient Lead Qualification: Teldrip AI solutions efficiently qualify leads by asking relevant questions and gathering necessary information. the AI filtiers out unqualified leads that prioritise the better quality ones. It helps in streamlining the sales process and ensures your sales team focuses on leads with the highest potential.

• Enhanced Customer Support: Our conversational Artificial Intelligence integrates into your customer support system to provide quick and accurate responses. Our tools not only handle common queries and issues, but also free up your support team to address more complex problems. It helps in improving overall customer satisfaction and reduces response times.

• Data-Driven Insights: Our tools analyse data from customer interactions. This data helps in providing valuable insights into customer behaviour, pain points, and preferences. We use these insights to refine your marketing strategies and improve customer acquisition efforts.

• Scalable Solutions: Teldrip AI solutions are scalable to meet your business growing needs. Whether you are a small startup or a large enterprise, our Artificial Intelligence tools adapt to your requirements. This scalability ensures that your customer acquisition process remains efficient and effective as your business expands.

Final Thought

If you want to bring revolutions in your business then must adopt Conversational AI tools's support for better interaction with customers. They enhance engagement, drive customer acquisition and improve support. Understanding the conversational AI workings and leveraging the right tools can significantly benefit your business.

At Teldrip, we specialise in implementing cutting-edge AI solutions to upgrade your customer acquisition strategy. Our customised, scalable, and data driven approach ensures you to stay ahead of market competition. Embrace conversational AI with Teldrip and transform your customer interactions for better growth and success.