What is Teldrip and How Does It Work? Top Features and Functionalities

Teldrip is an artificial intelligence-based platform for call tracking. It works to facilitate better customer conversions and returns on investments for businesses. The functionalities of the software include the use of a unique number. With the help of DNI, the number is assigned to marketing campaigns as well as channels. Afterward, impactful campaigns are identified and their elements are utilized to effectively plan new ones. In doing so, the features of Teldrip gain significance. Call tracking to find the origins of callers is an important feature of the solution. Other than this, various others can be accessed, ranging from call routing to reporting. Together they enhance the functioning of the AI-empowered software for the seamless collection of the best insights to understand customers’ behaviors and satisfy their preferences or needs.

What is Teldrip?

Teldrip is a platform identified for introducing technologically advanced call-tracking software. It is functional in recording or capturing information related to phone calls. This information is utilized to understand every important metric for customer experience movement. Further, Teldrip works as a tool for the management of outgoing and incoming calls in the desired ways.

• Keep in mind that there are numerous features of Teldrip.

• They further define the role of the software as well as its functioning.

• Thus, in order to understand this solution, it is important to look at its functioning and features.

How does Teldrip Work?

Teldrip works by using a unique number that is assigned with the help of DNI or Dynamic Number Insertion. Following this, call-related data is collected, studied, and analyzed by the call-tracking software. Then insights are generated for understanding customers, enhancing marketing campaigns of businesses, obtaining more leads, and increasing the ROI.

Assigning a Unique Number via DNI

For the Teldrip call tracking software to work, a unique phone number is assigned to a marketing campaign/channel through DNI. DNI or Dynamic Number Insertion is a feature or tool that helps attach this phone number to every source of the ad. Following this, it comes into use for the analysis of offline behavior.

• Through DNI technology, the assigned phone number is detected as a customer accesses a website.

• Thus, the campaign or channel generating traffic is identified.

Call-Based Data Collection

During a call, Teldrip collects important data. It records the duration of that call. Along with this, it gathers information regarding the ID of the caller, the particular contact number he/she has dialed, and his/her location. 

• After the calls are monitored by the software, it identifies:

• The call that resulted in sales,

• And the calls that derived other events related to conversions.

• It enables organizations to know the channels that yield the desired actions from customers.

Analysis of Call Data 

In the next step, Teldrip analyzes the call data to provide insights into the pain points, preferences, and behaviors of customers. Through these businesses can optimize their campaigns for greater effectiveness and increase their ROIs.

Integration with CRM/Tools

An organization can use Teldrip for integration with its CRM system or business tool. Through this functionality, it can create a repository, mainly for interactions with customers. Thus, an end-to-end view of their journeys can be perceived. Even for extended functions, the synchronization featured by the AI-powered call-tracking software is of use.

Note: As per the features of Teldrip, its exact functioning can be determined or planned.

What are the Top Features of Teldrip?

Teldrip comprises the 6 most impressive features. With each of these, the unique needs of businesses, organizations, and advertisers can be met. While call tracking is a central feature, others are highly impactful as well. They are inclusive of routing and reporting calls. In addition, they comprise phone number availability, real-time bids, and payment management.

Call Tracking

One of the best features of Teldrip is call tracking. Through this, the origins of calls are tracked. This assists in identifying the campaign that has driven a customer to make a call. Hence, it becomes possible to reach out to a potential lead.

• Furthermore, this solution comes with conversation intelligence along with in-depth insights.

• This AI-powered call-tracking solution can adapt to future trends for collecting real-time insights.

• Via Teldrip, the journey of a lead can be understood prior to conversion.

• It is supportive of call monitoring.

• Additionally, it yields information regarding important metrics like:

The effectiveness of keywords,
Impact of campaigns,
And, call periods.

Routing Calls

An important feature of Teldrip is call routing. Using this, incoming calls are kept in queues. Then they are routed ahead as per the purpose. Each call is routed to a particular group or individual. Note that this is a quick process. Thus, prior to the receiver picking up a specific call, its routing takes place.

• Via the call routing features of Teldrip, customer services are improved.

• This improvement occurs as:

• The wait times get reduced.

• Every customer is directed to the right department or agent.

• While utilizing this feature, the rules for directing calls can be customized.

• As per the following criteria, the process can be personalized:

Locations of callers,
Types of inquiries,
And, time.

Call Reporting

Businesses can find call reporting to be an effective feature of Teldrip. It enables businesses to collect, analyze, as well as present information on calls occurring internally. For this, certain metrics are essentially tracked by the AI-powered solution. These include the volume, source, and duration of calls along with the interactions of customers, the performances of agents, etc. 

Availability of Phone Numbers

As part of the features of Teldrip, organizations can access important phone numbers. Using these, they can avail of the services of the software to expand their reach. Thus, with these numbers, they can aim at scalability, international presence, and low costs associated with calling.

• Organizations can receive location-specific contact numbers.

• Therefore, these numbers are local and can easily establish contact in various locations.

• Country codes can further be accessed.

• To extend assistance, toll-free phone numbers can be offered.

• Through a number pool, a unique contact can be assigned to all callers.

Bidding in Real-Time

Real-time bidding with Teldrip initiates an automatic process for selling or buying call leads. It is undertaken through the auction system. 

Particularly for pay-per-call operations, bidding in real-time is among the top features of Teldrip. It can be utilized for objectives ranging from high returns on investments and a wider audience to qualitative insights for campaigns and making adjustments to these in real-time.

• Through this feature, an advertiser can effectively reach the desired audience.

• Ad spending can be optimized by advertisers.

• Personalized strategies for bidding can be formed as per specific advertising goals.

Manage Payments

Teldrip lets businesses manage payouts for stakeholders. This management comprises the calculation and disbursement of payments. Note that they are provided to stakeholders like advertisers and affiliates. With such features of Teldrip, payment accuracy, transparency, and punctuality can be maintained.

In Summary

Supportive of call tracking, Teldrip is a powerful solution. Its functioning makes use of unique numbers assigned to marketing channels and ad campaigns. To make the software as beneficial as possible, it has been equipped with at least 6 top features. Using these, businesses and organizations can engage in tracking calls, routing them, planning bidding-related strategies, and more.